Privacy Policy

Privacy Policy

“ZIX Motor” is deeply committed to complying with Spanish and European regulations on the protection of personal data and guarantees full compliance with the obligations set forth, as well as the implementation of the security measures established in the General Data Protection Regulation (GDPR) (EU) 2016/679, of April 27, and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights (LOPD and GDD, hereinafter LOPD).

In accordance with these regulations, we inform you that the use of our website may require the provision of certain personal data through registration or contact forms, or by sending emails, and that these will be processed by “ZIX Motor,” the Data Controller, whose details are:

Company Name: Neok Solutions SLU

CIF: B87077657

Registered Office: C/ Pablo Picasso 1 - 28830, San Fernando de Henares, Madrid, Spain

Phone: +34 623 960 482

Email: info@zixmotor.com

Collection and Processing of Personal Data

A personal data is any information relating to a person: name, email, address, phone number, NIF/NIE... Additionally, when a User visits our website, certain information is automatically stored for technical reasons, such as the IP address assigned by their Internet service provider.

“ZIX Motor,” as the Data Controller, has the duty to inform Users of its website about the collection of personal data that may be carried out, either through sending emails or by filling out the forms included on the website.

Only the necessary data will be collected to carry out the contracted service or to adequately respond to the information request made by the User. The collected data is identifying and corresponds to a reasonable minimum to carry out the activity performed. In particular, no specially protected data is collected at any time. Under no circumstances will the data be used for purposes other than those for which they were collected.

Contact/email Forms

Purpose: To respond to your request for information made through our contact form(s).

Legitimacy: The legal basis that legitimizes this processing is the User's consent, which may be revoked at any time.

Data Transfer: Personal data will be processed through servers managed by Hostinger, which will be considered the Data Processor.

Newsletter Subscription Forms

Purpose: Sending communications, some of them commercial, of interest to Users according to the website's theme. As established by the LSSICE, “ZIX Motor” commits to not sending commercial communications without identifying them as such. For these purposes, information sent to clients for the maintenance of the existing contractual relationship, if any, will not be considered commercial communication.

Legitimacy: The legal basis that legitimizes this processing is the User's consent, which may be revoked at any time.

Data Transfer: Personal data will be processed through servers managed by MailRelay, which will be considered the Data Processor.

Registration/Client Enrollment/Contracting Forms

Purposes:

· Manage your User registration on our website.

· Manage the purchases made.

· ...

The User must also provide a password, which must meet certain security requirements. They do not expire. To recover the password, the User must go to the specific recovery form and enter their email to continue the process and be able to modify it by clicking the link that will be sent to the entered email address. The User is responsible for maintaining the confidentiality of their password, as well as for all uses made of it. They must notify "ZIX Motor" of any unauthorized use of their account or password as soon as possible.

Once registered, the User has access to a private panel, where they can view certain content, records of purchases made, etc. They can also manage options for their account, such as the password or User data.

The User may receive the following notifications:

Upon registering on the platform (account validation email).

When making purchases, such as receipts for them, incidents, shipments made, etc.

The User receives the store's newsletter if they have subscribed to it, from which they can unsubscribe in their User panel and through the corresponding links included at the bottom of the newsletter.

For comments made, and responses to them.

For password recovery (specified in the previous field).

Upon unsubscribing or deleting the account.

Security Measures

Users of the "ZIX Motor" website are informed that security measures, both technical and organizational, have been adopted to prevent the loss, misuse, alteration, unauthorized access, and theft of data, thus ensuring the confidentiality, integrity, and quality of the information contained therein, in accordance with current regulations on data protection. The personal data collected in the forms are processed solely by the staff of "ZIX Motor" or by the designated Data Processors.

The "ZIX Motor" website also features SSL encryption, which allows the User to securely send their personal data through the contact or registration forms on the website.

Truthfulness of the data

The User states that all the data provided by them is true and correct and commits to keeping it updated. The User will be responsible for the truthfulness of their data and will be solely responsible for any conflicts or disputes that may arise from its falsity. It is important that, in order for us to keep personal data updated, the User informs "ZIX Motor" whenever there has been any modification to it.

Data Transfer

"ZIX Motor" will not transfer or communicate your data to any third party, except in cases legally provided for or when the provision of a service requires a contractual relationship with a Data Processor. Thus, the User agrees that some of the personal data collected may be provided to these Data Processors (payment platforms, management companies, intermediaries, etc.), when necessary for the effective execution of a contracted service or purchased product. The User also agrees that, in the case of service provision, these may be, in whole or in part, subcontracted to other persons or companies, which will be considered Data Processors, with whom the corresponding confidentiality contract has been agreed upon, or who have adhered to their privacy policies, established on their respective websites. The User may refuse the transfer of their data to the Data Processors by written request, through any of the previously referenced means.

Furthermore, in those cases where necessary, Customer data may be transferred to certain agencies, in compliance with a legal obligation: Spanish Tax Agency, banking entities, Labor Inspection, etc.

**User Rights Exercise** The LOPD and GDD and the GDPR grant interested parties the possibility to exercise a series of rights related to the processing of their personal data. To do this, the User must contact us, providing documentation that verifies their identity (ID card or passport), via email at info@zixmotor.com, or through written communication to the address listed in our Legal Notice. This communication must include the following information: the User's full name, the purpose of the request, their address, and the supporting data. The exercise of rights must be carried out by the User themselves. However, they may be executed by an authorized person as the User's legal representative, providing documentation that verifies such representation. The User may request the exercise of the following rights: Right to request **access** to personal data, which is the right to obtain information about whether their personal data is being processed, the purpose of the processing being carried out, as well as the available information about the origin of such data and any communications made or planned regarding it. Right to request **rectification**, in case the personal data is incorrect or inaccurate, or **erasure** of data that is deemed inadequate or excessive. Right to request the **limitation** of processing, in which case only the data strictly necessary for the exercise or defense of claims will be retained by "ZIX Motor." Right to **object** to processing: this refers to the right of the interested party not to have their personal data processed or to cease processing in cases where their consent is not required for processing, where it concerns commercial prospecting files, or where the purpose is to make decisions related to the interested party based solely on automated processing of their data, unless legitimate reasons or the exercise or defense of possible claims require continued processing. Right to **data portability**: if the User wants their data to be processed by another company, "ZIX Motor" will facilitate the portability of their data in an exportable format. In the event that consent has been granted for a specific purpose, **the User has the right to withdraw consent at any time**, without affecting the lawfulness of the processing based on consent prior to its withdrawal. We are committed to exercising all these rights within the maximum legal timeframe (1 month). If a User believes there is a problem with how "ZIX Motor" is handling their data, they can direct their complaints to the Security Officer or the relevant data protection authority, with the Spanish Agency for Data Protection being the appropriate authority in Spain. **Data Retention** The personal data of Users who use the contact form or who send us an email requesting information will be processed for the strictly necessary time to address the information request, or until the granted consent is revoked. The personal data of the Client will be processed until the contractual relationship ends. The retention period for personal data will be the minimum necessary, which may be maintained for up to: 4 years: Law on Offenses and Sanctions in the Social Order (obligations regarding affiliation, registrations, cancellations, contributions, payment of salaries…); Arts. 66 and following of the General Tax Law (accounting books…). 5 years: Art. 1964 Civil Code (personal actions without a special term). 6 years: Art. 30 Commercial Code (accounting books, invoices…). 10 years: Art. 25 Law on the Prevention of Money Laundering and Terrorism Financing. Indefinite: disaggregated and anonymized data. For their part, the data of Users who subscribe to the newsletter will be retained indefinitely. until the consent granted is revoked.

Social Media

“ZIX Motor” has profiles on some of the main social media platforms (Instagram, Twitter, YouTube), recognizing itself in all cases as the Data Controller of the data of its followers, fans, subscribers, commentators, and other User profiles (hereinafter, followers) published by “ZIX Motor.”

The purpose of data processing by “ZIX Motor,” when not prohibited by law, will be to inform its followers about its activities and offers, by any means allowed by the social network, as well as to provide personalized User support services. The legal basis that legitimizes this processing will be the consent of the interested party, which may be revoked at any time.

Under no circumstances will “ZIX Motor” extract data from social media unless explicit and specific consent from the User is obtained for that purpose (for example, for conducting a contest).

Confidentiality

The information provided by the User will, in any case, be considered confidential, and may not be used for purposes other than those described herein. “ZIX Motor” is obliged not to disclose or reveal information about the User's requests, the reasons for the requested advice, or the duration of their relationship with the User.

Validity

This privacy and data protection policy has been drafted by ExpertosLOPD®, a firm specialized in data protection for online stores, as of December 13, 2024, and may vary depending on changes in regulations and jurisprudence that may occur, with the responsibility of the data subject to read the updated document in order to know their rights and obligations regarding it at all times.